Job Description
We are seeking a highly skilled and experienced Operations Manager to lead our Galway team.
Key Responsibilities
* Lead and motivate department heads to achieve sales, service, and profit targets.
* Recruit, train, and retain high-performing staff across all areas of the dealership.
* Foster a culture of teamwork, accountability, and continuous improvement.
Business Performance & Strategy
The successful candidate will:
* Deliver on sales, service, and profit targets set by senior management.
* Monitor KPIs across all departments and take corrective action where needed.
* Develop and implement business growth strategies specific to the Galway market.
Customer Experience
Our ideal candidate will:
* Ensure the dealership provides an exceptional customer journey from enquiry to aftersales.
* Handle escalated customer issues professionally and promptly.
* Promote repeat business and referrals through excellent service and trust.
Operational Excellence
Responsibilities include:
* Oversee stock management (purchasing, pricing, turnover).
* Ensure compliance with industry standards and regulatory requirements.
* Maintain showroom and service facilities to the highest standards.