Technical Sales Professional
We are seeking a skilled Technical Sales Professional to drive sales excellence and provide expert advice to customers. As a key contact for internal and external stakeholders, you will play a vital role in ensuring seamless service delivery and building strong customer relationships.
Key Responsibilities:
* Drive Sales Excellence: Convert parts sales opportunities through outstanding customer service and technical product knowledge.
* Support Complex Enquiries: Act as a primary point of contact for technical or complex queries from customers.
* Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
* Collaborate Cross-Functionally: Work closely with supply chain, warehouse, and other departments to ensure efficient service delivery.
* Enhance the Customer Journey: Provide regular updates and ensure customers understand the value of our products over competitors.
* Identify Opportunities: Analyse technical data to upsell and cross-sell complementary parts and services.
* Mentor and Develop: Support and coach junior team members, sharing your technical expertise to build team capability.
Requirements:
* Proven track record in a technical sales or customer service role.
* Strong diagnostic and problem-solving abilities.
* Excellent communication and negotiation skills.
* Customer-centric mindset with a resilient and goal-oriented approach.
* Ability to optimise sales opportunities and navigate CRM systems.
* Team player with a proactive and responsive attitude.