Customer Advisor
Belfast
Permanent | 37 hours per week
Are you passionate about delivering exceptional customer service and looking for a long-term career with a respected, people focused organisation?
We’re recruiting a Customer Advisor to join a well‑established Customer Services team within an award‑winning organisation employing over 2,500 people across Northern Ireland.
This is an excellent opportunity to build a long‑term career with a stable, people‑focused employer known for long‑serving staff, internal progression, and strong investment in training and development.
The Role
You’ll provide frontline support via phone and email, handling customer enquiries, coordinating appointments, processing documentation and delivering a professional, empathetic service in a fast‑paced environment.
Monday–Friday, 8.30am–5.00pm (one evening per week until 7pm) No weekend working Free staff bus from Belfast city centre Free on‑site parking
Your responsibilities will include:
Handling customer queries efficiently and accurately
Recording customer and job requests on internal systems
Coordinating appointments with customers and field operatives
Planning and scheduling maintenance and service work
Responding to emergency situations in line with defined procedures
Handling complaints and managing resolutions professionally
Processing documentation and certification Supporting compliance with safety, service standards, and regulatory requirements
Providing administrative support across multiple service areas
This is a varied and fast paced role that offers ongoing opportunities to broaden your experience and develop transferable skills.
Salary & Benefits
Starting hourly rate: £12.86, rising to £13.38 after 12 months
Starting salary: £25,983.50, £26,483 after 6 months, £26,983 after 12 months
Paid overtime opportunities
Annual salary review every April
20 days annual leave + 11 bank holidays, increasing with service
Additional Benefits
Company pension from day one (matched up to 6%, subject to criteria)
Life assurance
Private medical insurance (subject to qualifying criteria)
Free transport and parking
A large, diverse workforce with strong internal mobility and career development opportunities
Essential Criteria
Minimum of 5 GCSEs (Grade A–C) or equivalent, including English and Maths
2 years’ experience in a high‑volume contact centre OR 3 years’ experience in a retail environment
Strong IT skills with confident verbal and written communication
Ability to multitask and work effectively both independently and as part of a team
Must have the permanent right to work in the UK (sponsorship not available)
Why Apply?
This is a secure, permanent role within an organisation that values its people, supports long term careers, and offers real opportunities to upskill, diversify your experience, and progress internally.
Next Steps
To apply, please send your CV to Patricia at Apple Recruitment by clicking the link.
If this role isn’t quite right but you are considering a career move, we would still be happy to hear from you.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities Employer.