Job Title: Quality Assurance Specialist
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**Job Summary:** We are seeking a Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the quality of our content and processes, identifying areas for improvement, and implementing solutions. -----------------------------------
Main Responsibilities:
* Partner with internal teams to ensure that decisions made by content moderation staff are being regularly audited for accuracy and performance feedback is shared with responsible teams.
* Support every aspect of internal audit quality from planning, implementation, feedback and re-audit as required.
* Complete all audits in the required timeframe and provide timely and usable feedback to drive improved performance.
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The ideal candidate will have strong analytical skills, attention to detail, and excellent communication skills. They should also be able to work independently in an unstructured environment. Experience with Excel (Pivot Table) is essential while experience with tools like Tableau/Power BI or similar would be beneficial.