Reservations Team Lead Opportunity
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We are seeking a seasoned reservations professional to join our dynamic team as a Reservations Team Lead. This exciting opportunity will see you take the lead in driving exceptional guest experiences and maximizing occupancy levels.
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In this pivotal role, you will be responsible for overseeing the day-to-day operations of the reservations department, ensuring seamless communication with guests and colleagues alike. Your expertise in yield management and upselling practices will play a key role in driving revenue growth and hotel success.
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As a respected leader within the hospitality industry, you will possess excellent interpersonal and communication skills, enabling you to effectively mentor and guide junior team members. Your attention to detail and ability to multitask in fast-paced environments will be essential in maintaining accuracy and timeliness in all aspects of your work.
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This is an outstanding chance for a dedicated and driven individual to progress their career and take on new challenges in a supportive and collaborative environment.
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Key Responsibilities:
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* Supervise and lead the reservations team to deliver exceptional guest service and drive hotel success.
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* Develop and implement effective yield management and upselling strategies to maximize occupancy and revenue.
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* Collaborate closely with the Front Office, Sales, and Revenue teams to ensure seamless communication and coordinated approaches.
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* Mentor and train junior team members to enhance their skills and knowledge.
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* Ensure accurate and timely data entry and maintenance of the reservations system.
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* Handle guest queries and special requests in a professional and courteous manner.
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Requirements:
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* Minimum 2 years' experience in a hotel reservations or front office role.
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* Previous supervisory experience is highly advantageous.
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* Proficiency in Opera Cloud is essential.
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* Excellent communication, organizational, and interpersonal skills.
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* Ability to lead a team and work collaboratively with other departments.
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* Strong attention to detail and ability to multitask in fast-paced environments.
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* Must be living in Ireland and have the right to work in the Republic of Ireland.
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Benefits:
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* €38,000 per annum.
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* 1-year progression plan to Assistant Reservations Manager.
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* Access to professional development and training programs.
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* A dynamic and supportive working environment.
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