AI Agent Engineer Job Opportunity
We are seeking an experienced AI Agent Engineer to join our team. This role involves assisting customers with the technical aspects of deploying an AI-first implementation.
* Serve as the primary technical contact for customers implementing our AI Agent and Customer Support platform.
* Work with the project manager, AI specialist, and other team members to deliver results to high expectations.
* Conduct detailed discovery sessions with customers to gather information about their specific needs and requirements.
* Analyze customers' existing content, support processes, and workflows in their current tool and provide recommendations on how to map those processes to our capabilities.
* Configure and customize our platform based on customers' requirements, ensuring that all integrations, automation rules, and reporting capabilities are properly set up.
* Affess customer requirements, contribute to implementation plans, and set clear expectations regarding timelines and deliverables.
This is a dynamic opportunity for an individual with a strong background in AI tools, large language models, integration via RESTful API endpoints, experience in technical software implementation, excellent problem-solving skills, and a passion for helping customers succeed.
Requirements and Qualifications
* 5+ years of experience in professional services as a technical consultant or implementation engineer.
* Bachelor's degree in a relevant field or equivalent practical experience.
* Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels.
* Proven experience in customer support system implementation or engineering roles; experience with similar platforms is highly desirable.
* Knowledge of and experience integrating with RESTful APIs using JSON.
* Knowledge of and experience with data conversion and migration.
* Strong technical proficiency and the ability to understand and configure software integrations.
* Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions.
Benefits
We offer a competitive salary, equity in a fast-growing start-up, comprehensive health and dental insurance, flexible paid time off policy, paid maternity leave, 6 weeks paternity leave, Cycle-to-Work Scheme, MacBooks, and more.
Our Culture
We have a radically open and accepting culture. We foster a safe and cohesive work environment for everyone. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.