Senior Cloud Architect Position
Our company is undergoing a major cloud and digital transformation across its customer-facing platforms, particularly in the Enterprise Contact Center (ECC) group. As part of this shift, they're reimagining how customers and associates interact through modern architecture, cloud solutions, and AI-powered tools.
We're seeking a highly skilled Senior Cloud Architect to lead the design of capabilities, frameworks, and standards across the contact center platform — including associate desktop experience, automation, and customer journey solutions.
Key Responsibilities
* Define and evolve architectural patterns, technical capabilities, and solutions for contact center technologies and associate-facing tools.
* Collaborate with product leaders, engineering teams, and stakeholders to develop strategic roadmaps and ensure scalable, high-performing solutions.
* Enable and support teams in the delivery of cloud-native platforms and services.
* Play a key role in modernizing legacy systems and accelerating digital capabilities through public cloud (AWS/Azure), AI, and automation.
* Ensure solutions meet high standards for performance, scale, and user experience.
Requirements
* 10+ years in architecture or senior engineering roles, with 5+ years as a solutions architect.
* Deep experience in large-scale Contact Center environments — including IVR, CCaaS, agent desktops, AI-driven self-service, agent assist, workflow automation, workforce management, recording/screen capture, or contact center analytics.
* Hands-on expertise in cloud-native enterprise architecture, especially across AWS and Azure platforms.
* Strong stakeholder management and communication skills — comfortable working across technical and business leadership levels.
* Strategic thinker with a passion for innovation, simplification, and performance.
What They're Looking For
If you're interested in this Senior Cloud Architect position, please send your CV for review and consideration.