We are looking for an experienced and enthusiastic individual, who has the ability to work in a busy environment.
As a hotel duty manager, you will be responsible for overseeing the daily operations of the hotel.
Reporting to the Operations Manager, the Duty Manager will oversee the running of key functions in the hotel.
This is a full-time position working an average of 40 hours per week 5 days over 7 to include weekends and public holidays.
Key Duties and Responsibilities
* Oversee the operations of the Hotel.
* Ensure quality and standards are met consistently.
* Anticipate guest needs, and proactively manage their expectations.
* Assist with the management of the hotel's daily operations, ensuring delivery of exceptional guest service from each department.
* Ensure prompt resolution of customer issues.
* Have full knowledge of the hotel and all departments.
Requirements
* Experience in a similar role is essential.
* Must have a valid work permit.
* Must have a strong knowledge of all departments within the hotel with a particular emphasis on food & beverage & rooms division
* Must have a proven track record in a similar role.
* Previous experience working with hotel front office systems is an advantage.
* Must have strong people management skills.
* Must have excellent communications skills.
* Must have excellent people skills.
* Must have excellent organisational skills.
* Must be able to work as part of a team and on own initiative.
* Must be fluent in the English Language both written and spoken.
Job Type: Full-time
Benefits:
* Company events
* Flexitime
* Food allowance
* On-site parking
Experience:
* management: 2 years (preferred)
Work Location: In person