Job Title: Assistant Manager
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Job Description:
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We are seeking a seasoned Assistant Manager to join our team. The ideal candidate will have at least 2 years of experience in a retail or hospitality setting, with a proven track record of delivering exceptional customer service and leading high-performing teams.
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Key Responsibilities:
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* Support the manager in overseeing the smooth operation of the club.
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* Deliver outstanding customer service, ensuring that every customer has a great experience.
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* Deal with customer queries efficiently, professionally, and consistently, adhering to company policies.
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* Promote effective communication between employees and management.
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* Recruit, develop, lead, motivate, and retain your team.
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* Engage with new initiatives and embrace new ways of working.
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* Drive operational standards throughout the company.
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* Complete club procedures and administration, ensuring compliance with policies and practices.
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Required Skills and Qualifications:
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The successful candidate will possess:
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* At least 2 years of experience as an Assistant Manager in retail or hospitality.
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* Strong planning and organisational skills, with the ability to plan and prioritise work schedules and work within agreed timeframes.
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* Excellent communication skills, both verbally and in writing.
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* IT proficiency, with experience of working with Microsoft Word, Excel, and the aptitude to learn in-house systems.
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* Ability to influence wider business stakeholders.
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* Experience in delivering coaching/training in the moment to ensure customers have a great experience.
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* Ability to deal with tough situations in a calm and professional manner.
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Benefits:
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This role offers a fantastic opportunity for personal and professional growth, with the chance to work in a dynamic and fast-paced environment.
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What We Offer:
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We offer a competitive salary, excellent benefits package, and opportunities for career advancement.
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How to Apply:
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If you are a motivated and experienced Assistant Manager looking for a new challenge, please get in touch today.