Job Title: Client Support Representative
Location: Galway City (Parkmore) - Office based
Contract type: Permanent
Salary: 35k + monthly bonus/commission (€500 - €700 per month)
About the company:
This job is with a global company with offices in Parkmore and sits in a team of 4 Client Support Reps.
This employer offers a generous commission structure with earnings estimated to be minimum 42k after 12 months.
The offices are very close to public transport.
About the job:
As the Client Support Representative, you will be in charge of a portfolio of Key Accounts, you will be providing these clients with advice, support and training on how to make the most of the product and helping them maximize it's full potential.
The CSR team needs to be focused, proactive and able to work on their own initiative.
This job will suit applicants that have good communication skills and are not afraid to pick up the phone to chat to their clients to ensure that they are happy and taking full advantage of the product purchased.
You will also:
• Manage existing relationships with clients and develop a thorough understanding of their business challenges.
Ensure yearly subscription renewals and up sell where possible.
• Constantly think of creative ways to improve relationships with the clients and grow client revenue.
• Introduce both new and long standing clients to an evolving portfolio of products.
The skills and experience you will need to do the job:
• A degree or equivalent third level qualification is desirable but not absolutely essential.
• You will be a self-starter, self-motivated and capable of seeking additional selling opportunities.
• Great at developing customer partnerships/relationships.
• At least 2 years of account/client management in a target driven environment.
• Well organised with the ability to prioritise and plan your day.
Please note that we are currently unable to provide visa sponsorship for this position.
Candidates must have the legal right to work in Ireland without requiring sponsorship.
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