Job Title:
Senior Estate Operations Manager
Duties and Responsibilities:
*
Provide Strategic Leadership
Leading the Housekeeping Department, across all estate outlets and amenities.
esure full compliance with brand standards at all times.
*
Pmoing forward by continually reviewing and enhancing housekeeping standards, service delivery,
guest experience in line with emerging luxury trends and innovations.
* Ensure consistent five-star cleanliness, hygiene, and presentation throughout guest rooms,
pubic areas, estate facilities, and back-of-house spaces.
* Implement departmental SOPs reflecting guidelines for luxury service excellence.
Lead motivated staff to deliver exceptional customer service
and operational efficiency through effective workforce planning including recruitment,
cademy provision scheduling performance management succession planning where appropriate keeping regular inspections audits assessments ensuring readiness continuous compliance driving continuous improvement initiatives productivity sustainability guestsatisfaction responding reports KPI's analysis drive strategy execution effectiveness success company GDPR maintain confidentiality,
----------------------------------- ,