Job Title: Restaurant and Bar Manager
Reporting To: Director of Operations
Responsible for: Ensuring efficient and professional operation and customer service in accordance with company standards. Managing all aspects of the delivery and service of the food and beverage team.
The main duties involved in the role of a Restaurant and Bar Manager at The Address Collective are outlined below however this list is not exhaustive.
Main Duties:
* To assist in the implementation of the consistent delivery of superior customer service through the development and implementation of SOPs (standard operating procedures).
* To ensure that the department creates a professional impression on customers and team members.
* To act on customer feedback relevant to your areas of responsibility. This includes customer complaints and compliments.
* To assist with the control and monitoring of payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels.
* To supervise the department to ensure effective operation on a day-to-day basis, whilst maintaining company brand standards consistently with attention to detail. This includes ensuring shift controls and procedures are adhered to.
* To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to.
* Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed targets.
* To keep all department team members sales focused and ensure ongoing training as required and submitting training records for the attention of senior manager.
* Be knowledgeable of all food and beverage menus working in cooperation with Head Chef and kitchen team.
* To actively upsell throughout all aspects of customer service and train team to do so.
* At all times conduct yourself in a professional and courteous manner.
* Ensure customer satisfaction throughout there dining experience with us.
* Ensure dining areas are maintained within cleaning schedules.
* To read, understand and comply with your responsibilities as defined in the Health and Safety statement and Staff Handbook.
* To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
* To actively participate in any training and personnel exercises designed to improve standards and performance levels.
* To carry out the company's customer relation policy.
* To communicate company's services to guest as required.
* To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
* To ensure the highest standards in personal hygiene and grooming.
INDMANAGE