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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
GSC Network Operation Administrator
GSC Overview
Successful candidates will work in the purpose built GSC (Global Support Centre) Network Operations Room in Arklow.
The team provides 1st level support for our internal and external Premium customers, Bank and Card association Partners and 3rd party vendors. Working with Elavon Card processing teams we help monitor transaction payments and file settlement transfers across our Authorization platforms 247/365. We help to ensure end to end monitoring and delivery of all the Company’s major EU funding and out clearing file transfers.
Job Description
* Operates consoles, online terminals, and monitoring stations for the Network within the GSC.
* Works under the supervision of the GSC Manager and can also work independently, prioritizing daily activities.
* Informs the Manager and users, communication centers, support-staff, and vendors of system status, processing exceptions, and equipment malfunctions.
* Analyzes and resolves application and system events.
* Attends Incident bridge calls as required to help triage and resolve P2 incident tickets with other support team stakeholders.
* Provides proactive IT Operations support in a large, complex, high transaction environment.
* Closely monitors exception monitoring tools such as Netcool and Spectrum to ensure established service levels are met.
* Demonstrates the sense of urgency and commitment required for managing a 24/7 operation.
* Maintains accurate, detailed, and timely incident records. Adheres to all policies, standards, and procedures.
* Covers peripheral Stratus Operator tasks within the GSC including providing cover for lunch breaks when required.
* Adopts a flexible approach to cover Change maintenance activity. Raises and participates in Change activity Service Now Tasks as required.
* When required and with agreement from the GSC Manager, works on and with other teams on Network projects, audits and Compliance activities.
* Is innovative in relation to new products and equipment that may enhance Network Operations (e.g., ThousandEyes and Cloud-based monitoring).
* This role is shift work involving a 4 week cycle of 14 x 12 hour shifts (8am – 8pm and 8pm – 8am) including 2 weekends within the cycle. A shift allowance applies.
* The role is mandated as ‘Onsite’ working with hybrid flexibility from time to time when resources allow.
Skillset
* Proactive problem solver with the ability to address Technical issues at Tier 1 level and call out additional support thereafter.
* Good team player with the ability to work alone when required.
* Diligent finisher with an eye for detail.
* Strong verbal and written communication skills to interact with Business teams, Tech support teams, Customers and Elavon Management.
* Flexibility and quick, decisive decision making.
* Basic Qualifications
* Diploma or equivalent work related experience
* At least 1 year of experience in a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.
* Preferred Skills/Experience
* Enhanced understanding in telecommunications
* Hardware infrastructure
* Computer operations
* IT systems management
Shift work
This role is shift work involving 12 hour shifts (8am – 8pm and 8pm to 8am) including 2 weekends within the cycle. This can be explained in more detail during the recruitment process. However, as this is shift based, this role attracts an additional shift allowance.
Location Expectations
The role offers a hybrid / flexible schedule, which means there is an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help protect your health and financial security and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
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