We are currently seeking a highly skilled Reservations Coordinator to join our team. This key role will be responsible for managing all reservations for rooms, events and food & beverage operations.
The ideal candidate will have previous experience in a similar position, with excellent knowledge of hotel operations and the ability to work effectively in a fast-paced environment.
The successful Reservations Coordinator will lead and support the team to maximize revenue, prepare and implement Standard Operating Procedures (SOPs), and ensure that arrival and departure procedures are followed to deliver a positive guest experience.
Key Responsibilities:
* Manage all reservations for rooms, events, and food & beverage operations
* Liaise with guests to ensure their needs are met and exceeded
* Prepare and implement SOPs to ensure consistency and efficiency
* Monitor and report on key performance indicators (KPIs)
Requirements:
* Previous experience as a Reservations Manager or equivalent
* Excellent written and spoken English skills
* Excellent interpersonal and organizational skills
* Ability to work effectively in a fast-paced environment
Benefits:
This is an exciting opportunity to join our team and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.