Job Overview:
The Service Manager will oversee all aspects of effective service delivery in the 24-hour provision of support.
This role is responsible for managing the service on a day-to-day basis to minimize homelessness and achieve positive outcomes for all service users.
Duties & Responsibilities:
Leadership:
* Develop a management culture within the team that is user-focused, forward-looking and flexible.
* Ensure all communication about the service is communicated in a professional, accurate and effective manner.
* Represent the service and the wider organization in a competent and professional manner.
Strategic & Policy:
* Ensure the service is relevant, user-focused and supports national, regional and local strategic aims.
* Contribute data, analysis and commentary to stakeholders.
* Assist in the development of policies and procedures and ensure they are in accordance with overall organizational policies and procedures.
Service Delivery & Housing Management:
* Support the Head of Services to ensure service delivery is compliant with agreements and achieves high professional standards.
* Manage the service on a day-to-day basis, ensuring cost-effective utilization of staff resources.
* Assist the Head of Services in ensuring the service is at the forefront of best practice in the management of services for homeless people.
People Management:
* Have operational responsibility for the management of staff and contracted staff and relief workers.
* Lead and motivate staff to perform effectively and in line with internal and external quality standards and organizational policy and procedure.
Requirements:
Qualifications:
* Possess a Bachelor's degree in Social Care Practice or equivalent qualification.
Experience:
* Minimum of 2 years experience in a managerial role in a similar environment.
* Significant experience in managing and/or delivering a complex service.
* Significant operational experience in managing and delivering change in a complex environment.
Skills & Competencies:
Professional Knowledge/Experience:
* Demonstrate knowledge and understanding of Homelessness, Mental Health, Substance Misuse and vulnerable marginalized persons.
* Knowledge and understanding of service planning, performance monitoring and Quality Assurance.
* Knowledge and understanding of Data Protection and Freedom of Information legislation.
Operational Excellence - Managing & Delivering Results:
* A proven ability to prioritize, organize and schedule tasks and manage competing demands and tight deadlines.
Teamwork, Leadership & Building and Maintaining Relationships:
* Effective leadership in a challenging environment.
* Ability to work independently and as part of a team.
Communication & Interpersonal Skills:
* Excellent interpersonal and communications skills to facilitate work with a wide range of individuals and groups.