Student Services Manager
Reference Number: JR250938
Location: Dublin
Working Pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: €35,000 per annum
We are looking for a Student Services Manager to join our team.
Operating in a beautiful and historic building in Temple Bar overlooking the Liffey,Kaplan International Languagesis a successful, vibrant English language school, welcoming students from over 50 countries around the world. We provide students with first-rate tuition, high quality accommodation and an engaging social programme. With a strong emphasis on customer service, our dynamic international team works closely together to provide each of our students with the experience of a lifetime. As part ofKaplan Languages Group, a recognised leader in the field of international education, KI Languages Dublin also offers opportunities for career progression within the wider global organisation.
We're looking for a motivated and proactive individual to take ownership of our Student Services function. This role offers the opportunity to lead a small team, oversee key operational areas including customer service, student finance, and welfare, and play a pivotal part in shaping the student experience.
If you're ready to take the next step in your career and develop your leadership skills in a dynamic, student-focused environment, we'd love to hear from you.
As Student Services Manager, it will be your role to:
* Lead and develop the Student Services department, including front-of-house reception and student support, ensuring all visitors receive a warm welcome and a consistently positive impression of the school
* Oversee the efficient resolution of all student enquiries, maintaining a high standard of customer service
* Manage student finance processes, including fee collection, financial reporting, and initiatives to maximise revenue
* Ensure compliance with accrediting bodies, immigration regulations, safeguarding, and health and safety standards, working closely with the Principal to maintain a safe, well-run environment
* Lead engaging student induction sessions and coordinate the social programme and extracurricular activities to promote engagement and wellbeing Support the Principal in ensuring that the premises meet health and safety standards and are well maintained
* Work collaboratively across departments to enhance the student experience and streamline internal processes
A detailed job description can be viewedhere. If the link does not work for you, please copy and paste the following URL into your web
What you'll bring to the role
* Significant experience in a customer-facing or administrative role, ideally with some team coordination or supervisory responsibility.
* Experience working with students or in an education environment is a strong advantage.
* A strong customer service ethos and excellent interpersonal skills.
* The ability to motivate, support, and influence others to achieve goals.
* Strong organisational skills and the ability to manage multiple priorities effectively.
* Confidence in decision-making and using your initiative to solve problems.
* Excellent attention to detail and follow-through.
* Competence with IT systems and database management.
* A commitment to student welfare, safety, and wellbeing.
* An interest in creating an engaging, well-balanced social programme that enriches the student experience.
What we do
Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.
How to apply
Please apply with CV and cover letter no later than 11pm on 16th November 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
As part of our commitment to safeguarding, successful candidates will be subject to Garda Vetting.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.