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Ticketing sales representative

Dublin
beBeeCustomerService
Sales representative
Posted: 1 August
Offer description

About the Role

We are seeking a highly skilled and motivated individual to join our Box Office Management Team as a Box Office and Customer Service Agent.

This role will be responsible for processing ticket sales, responding to customer service queries, and supporting the sale of gift cards, memberships, and other merchandise.


Key Responsibilities:

* Process all ticket sales, gift card sales, and other products through the Box Office.
* Act as an information source for customers and deal with queries relating to concerts, events, and activities taking place at the venue.
* Provide exceptional customer service and care at all times.
* Maintain accurate databases and perform payment reconciliations daily.
* Maintain a professional image of the organization at all times.
* Undertake any other box office duties as requested by the management team.


About You

The successful candidate will have excellent communication and interpersonal skills, be proactive in delivering results, and have experience working with similar ICT systems.

Candidates should also have knowledge of data regulation protections, including GDPR.


Competencies:

* Information management and processing
* Teamwork
* Delivery of results
* Customer service and communication skills
* Specialist knowledge and self-development
* Drive and commitment to public service values


What We Offer

Our organization is committed to providing a supportive work environment that fosters growth and development.

Candidates will have access to training and development opportunities to enhance their skills and career progression.

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