The Operations Excellence Manager plays a pivotal role in driving a culture of continuous improvement across the organization.
Key Responsibilities:
* Supports management in leading strategic initiatives to enhance operational efficiency, quality, and performance.
* Analyzes, develops, and implements policies, procedures, process enhancements, and project delivery within the organization.
* Works collaboratively with the Management team to develop key process improvement projects aligning with strategic goals.
* Identifies and prioritizes process improvement opportunities through staff and stakeholder engagement.
* Creates Standard Operating Procedures (SOPs), Working Instructions (WIs), and process flows for existing processes and workflows.
* Ensures data measurement and analysis are incorporated into all improvement projects.
* Leverages change management tools and techniques to maintain business improvements and support excellence principles.
* Leads and manages continuous improvement programs using Lean Six Sigma and Kaizen methodologies.
* Facilitates cross-functional projects and workshops to map current processes and design future-state solutions.
* Manages day-to-day communications with teams to ensure effective delivery of improvement projects.
* Partners with external stakeholders to deliver business projects.
Required Skills and Qualifications:
* Bachelor's or Master's degree in Business or related field.
* Lean Six Sigma (Black Belt preferred), PMP, Change Management, or equivalent.
* At least 510 years of experience in process improvement, operations, commercial, or quality management.
* Experience managing projects with internal and external stakeholders.
* Strong analytical and problem-solving mindset.
* Ability to influence and lead change across all levels.
* Strong interpersonal skills, organizational, and planning skills.
* Experience in regulated industries (e.g., pharma, medical device, manufacturing).
Benefits:
* Mobile phone
* Pension
* Bonus
* Laya Healthcare
* Life Assurance
Additional Information:
We value our employees' growth and development. We offer a dynamic work environment that encourages innovation, accountability, and operational excellence.