Finance Experience AI and Automation Project Manager
Dublin, Ireland
About the job
The Finance Experience (FinX) team is the AI-native support engine for Google Finance.
We are the only operation that supports every Googler, supplier, and customer.
Our mission is to eliminate friction by infusing our operations with the best of Google's AI.
We are a team of builders and experts dedicated to transforming support into a seamless, delightful, and low-effort experience.
We don't just solve problems; we build the intelligent tools that solve them instantly.
Responsibilities
Analyze finance workflows to identify friction and design AI-first processes and "Do It For Me" (DIFM) capabilities.
Move from vision to proof, establishing new standardized operational procedures.
Transform abstract problems into functional prototypes or POCs.
Validate the "what" and "why" to secure stakeholder buy-in before transitioning projects to full-scale engineering and implementation.
Influence and drive the FinX Automation roadmap by prioritizing features that reduce customer effort, increase productivity, and integrate customer-focused AI capabilities.
Utilize predictive analytics and complex datasets to identify automation opportunities and track the measurable success of process transformations ensuring we are solving the right problems with the right tools.
Partner with FinX, Engineering, and business partners to identify upstream product fixes that prevent support tickets.
Act as the primary translator between finance subject matter experts and technical implementation partners.
Qualifications
Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
4 years of experience in management consulting, project management, program management, or operations with a focus on process optimization and automation, or 2 years with a relevant advanced degree.
Experience in prototyping (e.g., scripting Python, AppScript, SQL) or with low-code platforms to build proof of concepts.
Experience using SQL for data extraction and analysis to validate hypotheses.
Experience applying Generative AI tools to solve business problems (e.g., prompt engineering, knowledge base automation, chatbots).
Experience leading complex operational transformations with a focus on AI automation, process re-engineering (e.g., Six Sigma, Lean) and change management.
Demonstrated project management skills and the ability to manage multiple tasks in a dynamic environment.
Proven track record of taking concepts from prototype to production with measurable business impact.
Preferred qualifications
Experience applying Generative AI tools to solve business problems (e.g., prompt engineering, knowledge base automation, chatbots).
Experience leading complex operational transformations with a focus on AI automation, process re-engineering (e.g., Six Sigma, Lean) and change management.
Demonstrated project management skills and the ability to manage multiple tasks in a dynamic environment.
Proven track record of taking concepts from prototype to production with measurable business impact.
Equal Opportunity
Google is proud to be an equal opportunity and affirmative action employer.
We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
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