“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Globally unified systems
Job Description
Scope of Position: The scope of this role is to join our Transcon Team made up of eight other colleagues to ensure timely and accurate movement of freight and information. We pride ourselves on providing an exceptional customer service within the Department. Below are the main responsibilities:
Major Duties and Responsibilities:
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into ouroperational system
Track and Trace Files and reporting information to customers
Use export Workflow to manage the movement of the shipments
Ensureaccurate and timely client and vendors billing
Ensuredelivery of freight and timely clearance when applicable
Interact with our customers in arranging their road shipments, meeting customer service standards.
Contribute to maintain good relationships withsuppliers
Meet compliance at all times to regulations internaland external in accordance with government regulations.
Understand department process flow, and lookingfor best practices to improve operational efficiency and productivity
Ensure all customers standard operatingprocedures in place and updated
Meet KPI standards in accordance with the Company’sprocedures
Escalation of problems to Management whennecessary
Qualifications
Knowledge:
3-5 Years Experience withinRoad Freight
Excellent organisational skills
Basic local regulatory knowledge for compliance
Hazardous materials certification (preferred)
Skills:
Pro-active, strong organizational skills.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
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