Who we are?
Healthcare 21 is a sales, marketing, and technical services company.
Our purpose is to deliver products and solutions to assist healthcare providers achieve optimum clinical outcomes.
We are high growth company that aims to be the partner of choice for our global healthcare suppliers; deliver on our promises to our customers across hospitals and the wider community; and promote ownership within our employees to be the best at everything they do
We are a values-based company who recognise and reward employees that embrace our values of passion, innovation, transparency, and simplicity.
At Healthcare 21, we are respectful of others and do not accept discrimination in any form.
We believe it is our differences that are essential in forming our effective and creative teams and it has made us the sustainable business that we are today.
The long-term success of our sustainable business is based on our teamwork, integrity, and the ability of our people to take ownership of their role.
It is our responsibility to provide you with an exciting, innovative environment that is respectful, fulfilling and rewarding.
Want to know more about what to expect from a working life in Healthcare21, then click here.
Job snapshot
The Clinical Sales Support Specialist supports the Custom Seating sales team by providing product expertise.
The role helps ensure customers receive the right seating solutions by supporting assessments, product selection, deliveries, and product set-up, while working closely with sales, clinicians, and internal teams.
Territory: Field based (ROI/NI)
Candidate Location: Northwest of Ireland
Responsibilities:
Key Responsibilities are not limited to but will include:
Maintain demo products and assessment kits to ensure they are complete, clean, and ready for use
Provide product expertise to support the Custom Seating sales team
Assist with seating assessments alongside sales representatives and clinicians
Support accurate product selection, measurements, and specifications
Prepare and assist with quotations, orders, and related documentation
Coordinate and support product deliveries
Complete product set-up and adjustments to ensure correct fit and function
Provide basic product education to customers and clinicians at delivery or set-up
Troubleshoot basic product or fit issues and escalate when required
Liaise with internal teams including sales, clinical, and operations to ensure smooth processes
Supports seating assessments alongside sales and clinicians
Assists with accurate measurements and specifications
Helps ensure correct product selection and configuration
Supports product deliveries and on-site set-up
Ensures equipment is fitted and adjusted correctly
Provides basic user and clinician education at set-up
Maintain accurate records and documentation
Follow company policies, safety requirements, and professional standards
Represent the company professionally with customers and clinical stakeholders
Works closely with the sales team to support customer solutions
Assists with quotations, orders, and follow-up as required
Supports sales outcomes while maintaining product integrity
Ensure that you comply with risk-assessed policies and procedures relating to IT Security, Health and Safety
What are the role requirements?
Product Knowledge & Expertise
Demonstrates strong knowledge of custom seating products and components
Customer & Clinician Engagement
Communicates clearly and professionally with customers and clinicians
Builds positive working relationships
Demonstrates a customer-focused and supportive approach
Problem Solving
Identifies and resolves basic product or fit issues
Escalates complex issues appropriately
Uses practical judgement to support effective outcomes
Organisation & Time Management
Manages multiple tasks, appointments, and priorities
Meets deadlines and maintains attention to detail
Teamwork & Collaboration
Works effectively with internal teams including sales, clinical, and operations
Contributes positively to team outcomes and shared goals
Professional Standards & Safety
Follows company policies, procedures, and safety requirements
Maintains professionalism and confidentiality at all times
Who exceeds in this role?
Top performers would have:
Strong interest in assistive technology, seating, or clinical products
Customer-focused with a supportive and professional manner
Good communication skills with the ability to engage with clinicians, customers, and internal teams
Reliable, organized, and able to manage multiple tasks
Practical and hands-on approach to product set-up and problem solving
Able to work independently and as part of a team
Attention to detail and commitment to accuracy
Flexible and adaptable to changing priorities and customer needs
Professional presentation and conduct
Willingness to learn and develop product and role-related skills
What are some of the benefits of working at healthcare 21?
Competitive salary and commission structure
Fully expensed company vehicle
Lunch allowance
Employee Assistance Program
Pension, Life assurance, income protection
Educational Assistance
HC21 training academy
Enhanced annual and life leave
Employee engagement initiatives and a dedicated internal employee communication platform WorkVivo
Supportive colleagues to learn from and enjoy company social outings, parties, and events
We are proud to be an equal opportunity employer.
At Healthcare 21 we know that diversity makes us stronger.
We are committed to a collaborative, inclusive environment.
We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you!