Customer Service Advisor - Hybrid Working, Cork
Client: Capita
Location: Cork, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: c12bba625d44
Job Views: 89
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description:
What you’ll be doing:
1. Handle a high number of customer queries via telephone, up to 60 calls per day.
2. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts.
3. Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner.
4. Build sustainable relationships of trust with customers, team members and clients through open and interactive communication.
5. Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process.
What we’re looking for:
1. Previous experience working in similar environment.
2. Being highly methodical with a thorough attention to detail.
3. Strong communication skills and the ability to build rapport with all callers.
4. Having excellent organisational skills.
5. Having the ability to work to stringent customer service SLA’s and KPI’s.
6. Demonstrating confidence and the ability to communicate clearly and effectively.
7. Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills.
8. Bringing a proactive attitude with the ability and ambition to develop role in the future.
What’s in it for you?
1. €26,832 per annum.
2. 20 days holidays plus the opportunity to purchase additional leave.
3. Access to Wrkit – giving you access to lifestyle savings, & discounts.
4. Cost of eyecare vouchers for eye examinations and money towards glasses if required.
5. Access to Capita pension scheme.
6. Access to Employee Assistance Programme.
7. Life Assurance Benefit.
8. Cycle2work scheme…and plenty more.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
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