Job Title: Level 2 IT Support EngineerLocation: Dublin 12Job Type: Full-TimeAbout usHarris Group is a long-established distributor of commercial vehicles, spare parts and aftersales services within Ireland and the UK.We distribute globally recognised vehicle brands and are a leader in the growing and ever evolving EV space including Light Commercial Vehicles, buses and coaches.Due to continued growth, we have a fantastic opportunity for a dynamic IT Support Engineer, who has 3 to 5 years experience, to join our IT team and assist in our information technology initiatives to drive innovation, efficiency, and growth.The Role:Key Responsibilities and AccountabilitiesThis role involves providing more complex technical assistance, troubleshooting escalated user issues with hardware, software, and networks, performing system administration, installing, and configuring systems, and assisting with IT asset management and projects.Key responsibilities include handling escalated support tickets, performing in-depth diagnostics, managing user accounts and permissions, supporting new system rollouts, and maintaining IT infrastructure and inventory.Core ResponsibilitiesHandle Escalated Issues:Take ownership of simple and complex user-reported problems.Troubleshoot Hardware & Software:Diagnose and fix issues with end-user hardware, peripherals, and software, including operating systems, applications (like Microsoft 365), and networking components.System Administration:Manage user accounts, modify security permissions on server shares, and set up new shared folders.Installation & Configuration:Install and configure hardware, software, and operating systems, as well as new sites and locations.Asset Management:Create and maintain a comprehensive inventory of all IT assets.Liaise with Vendors & Teams:Coordinate with third-party vendors for installations and with internal network and server teams to resolve complex faults.Project Support:Participate in the rollout of new systems and provide support for office moves and site changes.Documentation:Record, track, and document support requests, problem-solving processes, and resolutions in helpdesk systems.The Person:Essential Knowledge, Skills and ExperienceTechnical Depth:Profound technical knowledge in areas like operating systems (e.g., Windows), Microsoft 365, Azure Cloud Computing, Active Directory, and networking.Problem-Solving:Strong analytical and diagnostic skills to identify root causes of complex technical issues.Communication:Effective communication to provide clear support to users and collaborate with other teams.System Administration:Experience in managing user accounts, permissions, and server shares.Hardware & Software:Proficiency in installing, configuring, and troubleshooting hardware, software, and peripherals.The Package:Excellent package on offer for the right candidate to include:Competitive basic salaryDefined Contribution Company Pension Plan matching up to 5%25 days annual leaveEmployee Assistance ProgramCycle to Work SchemeFree on-site parkingCompany laptopCompany phoneJob Type: Full-timePay: €27,000.00-€60,179.07 per yearLanguage:English (required)Work authorisation:Ireland (required)Work Location: In person