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Working hours are Monday - Friday, 9am - 5pm.
As an Analytical Services Technician, you will deliver improved and consistent customer service through people and project management, service delivery, and cost control.
* Support the sales and customer services team in administration and planning.
* Take in customer samples, sort them, and ensure correct information is recorded in our in-house system for samples analyzed within the Eurofins network of laboratories.
* Undertake general administration duties, including photocopying, typing, etc., as required.
* Handle customer enquiries and provide technical expertise for all aspects of Eurofins testing services to ensure high-quality customer service.
* Be accountable for customer satisfaction, notably through ensuring timely reporting and rapid follow-up of customer communications.
* Identify continual improvements in the customer experience by liaising with internal departments to meet client demands cost-effectively.
Qualifications
* Educated to degree level in a Life Sciences subject.
* Previous experience in a laboratory or food industry is preferred but not essential; full training will be provided.
* Computer literate.
* Good communication skills, both written and verbal.
* Ability to multi-task, prioritize, organize, and coordinate workload.
* Customer-focused.
Additional Information
What Happens Next
We aim to find the right individuals to join us. You may be invited to an assessment centre or staged interview, giving you the chance to learn about working at Eurofins and showcase your skills.
Your data
We collect and process personal data in the recruitment process, committed to transparency and data protection.
Closing Date
We may close or extend the vacancy depending on application volume. Early applications are encouraged. If you do not hear within 4 weeks of the closing date, your application was unsuccessful.
We support your development! Even if you don’t meet 100% of the requirements, apply! We are committed to supporting your career growth.
We embrace diversity! Eurofins is an Equal Opportunity Employer, promoting diversity and prohibiting discrimination.
Sustainability matters to us! We aim for carbon neutrality by 2025, with initiatives to reduce emissions and promote sustainability.
Find out more on our career page: https://careers.eurofins.com/
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