Regional Technical Manager
We are seeking an experienced and skilled Regional Technical Manager to join our team. As a key member of our organization, you will be responsible for providing technical and management support across Ireland and Northern Ireland.
Key Responsibilities:
* Support the Service Partner Network, customers, and internal teams in the assigned territory.
* Evaluate existing service partners, identify areas where more service support is required, and implement improvements.
* Carry out technical training of Service partners, service agents, and non-certified service companies as needed.
* Complete annual assessments for service partners in the assigned territory according to the service plan.
* Analyse and resolve escalated technical issues or complaints from the technical helpdesk.
* Collaborate with internal teams to review customer satisfaction surveys and provide feedback as required.
* Support and coordinate the installation and commissioning of units for national exhibitions.
Requirements:
* A strong technical background with experience in diagnosing and repairing complex systems.
* Ability to learn new technical information and understand electric wiring diagrams and gas systems.
* Minimum 3 years of experience as a technician, lead hand, or supervisor in industries such as food equipment, HVAC, automotive, heavy equipment, or oil and gas.
* Demonstrated experience in Microsoft Office, Excel, PowerPoint, and basic level technical skills.
* A valid full driver's license and a valid passport for international travel.
Benefits:
* Competitive salary package.
* Opportunity to work with a leading company in the industry.
* Chance to develop your technical and management skills.