Director, Corporate Business Services
Western Union – Vilnius, Lithuania
We are seeking a global technology leader who thrives on building high‑performing teams, shaping culture across regions, and driving large‑scale operational transformation. The Director of Corporate Business Services will oversee teams across Intelligent Automation (IA), Robotics Automation (RA), and Application Support. This role requires relocation to Vilnius and is a key leadership position that delivers measurable business impact.
Responsibilities
* Lead and develop a combined Intelligent Automation and Application Support organization
* Support organization, fostering a high‑performance culture focused on accountability, collaboration, and continuous improvement
* Coach and mentor team leads, building leadership depth and maturity within the organization
* Drive modernization of the Intelligent Automation function into a broader automation and process excellence practice (AI+ML+process engineering)
* Oversee the transition of support operations toward a sustainable, insourced model—reducing dependency on external vendors and strengthening internal capabilities
* Build trusted relationships with senior stakeholders (including Finance, Corporate Services, Compliance, and Operations leadership) to ensure technology solutions and automation initiatives align with business needs
* Facilitate strong collaboration across teams in the U.S., Europe, India and other locations fostering cultural alignment and effective communication
* Partner with the VP of Business Technology Services to prioritize, design, and execute the strategic roadmap for corporate technology transformation
* Enhance stakeholder management practices, equipping leaders to navigate complex global and matrixed environments effectively
* Establish clear metrics and OKRs to measure operational performance and business impact
Requirements
* Willingness and ability to relocate to Vilnius, Lithuania if currently based abroad
* 10+ years of experience in business technology, automation, or process management roles, with strong people leadership experience
* Proven ability to lead and scale teams in global or matrixed organizations
* Strong background in people leadership, stakeholder engagement, organizational development and change management
* Demonstrated success in managing senior stakeholder relationships and navigating corporate and cross-regional dynamics
* Experience in process automation, technology operations, or intelligent automation programs
* Strong understanding of technology‑enabled business transformation and support functions
* Excellent communication and influencing skills; able to engage with Directors, VPs, and global leadership
* Strategic mindset, focused on coaching, developing, and empowering leaders
* Familiarity with global team dynamics
Salary
Monthly gross base salary range: 5,875 – 9,791 EUR. The role is also eligible for an annual variable target incentive (including long‑term incentives) aligned with individual and company performance.
Benefits
* Short‑term incentives and variable pay
* Multiple health insurance options
* Accident and life insurance
* Access to best‑in‑class development platforms
* Private Health Insurance (3 options)
* Life & Accident Insurance
* Additional days off
* Wide variety of discounts and special offers
* Free fitness facilities
* Volunteering activities
* Referral program
* Relocation Buddy support upon request
Western Union values in‑person collaboration, learning, and ideation whenever possible. We are committed to an inclusive culture that celebrates diverse backgrounds and perspectives. The company does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status. We provide accommodation to applicants with disabilities during the recruitment process, following applicable laws.
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