Retail Megastore Assistant Manager Manchester
Role Title: Store Assistant Manager
Location: Manchester Arndale
Direct Report: Store Manager
Job Type: Full time
Role Purpose and Requirements:
* Create and maintain an atmosphere geared to achieving sales and Brand KPI’s
* Empower others to be strategic in their respective roles and be accountable for results.
* Analyse and review goals and develop strategies to improve performance.
Customer Service
* Ensure staff deliver consistent and excellent service.
* Resolve internal and external Customer issues and requests, in an efficient and timely manner.
* Utilise CRM to develop customer loyalty programme for product launches events and appointments in conjunction with the brand’s customer program.
* Ensure clear and specific communication when collaborating with others inside and outside of the business.
Manager / Staff Relationship
* Promote an environment where people feel encouraged to express their needs and opinions.
* Recognise and celebrate success.
* Manage time, establish priorities, delegate, and follow up effectively to meet goals and objectives.
* Set an example of excellent timekeeping, punctuality and grooming leading by example.
Development
* Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress where necessary.
* Listen openly to others and respond appropriately with a balance between talking and listening.
* Look for opportunities to develop artist capabilities both in artistry and commercial drivers
* Perform thorough and timely staff reviews in accordance with brand guidelines where necessary.
* Create and maintain an atmosphere of open and positive communication, professionalism, and creativity always.
Administration/Operations
* Assist the Store Manager with cash loss prevention procedures and established security policies.
* Prepare, coordinate, and ensure a complete and accurate cycle count and physical inventory as required.
* Follow and implement all corporate visual presentation standards and guidelines.
* Preserve merchandising, display and counter hygiene standards and guidelines at all times.
* Ensure retail partners and BPerfect security policies are understood.
* Adhere to all company and brand policies and procedures.
Role Requirements:
* Proven experience of managing a team in a fast-paced retail environment with a criteria of 3-5 years’ experience
* Possess strong people management, development, and leadership skills.
* Strong communication skills to cascade information to teams.
* Passionate about the beauty industry and its trends.
Can Network in local area and enjoy implementing Brand internal & External Events.
Experience:
* Retail sales: 3-5 years (preferred)
* Supervising experience: 2 years (preferred)
* Customer service: 2-3 years (preferred)
* Retail management: 3-5 years (preferred)
* Management: 3-5 years (preferred)
Job Type: Full-time
* Company events
* Company pension
How to Apply:
Please send your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role to wendy@bperfectcosmetics.com
BPerfect Cosmetics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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