A leading accommodation provider in Dublin is seeking an experienced Operations Manager to oversee day-to-day operations across multiple sites. This is a hands-on, senior role suited to a proactive leader with a background in hospitality / facilities / accommodation providers.
You’ll support the General Manager in delivering excellent service standards while managing cross-functional teams and ensuring efficient, compliant and guest-focused operations.
Key Responsibilities:
Operational Leadership:
* Oversee daily operations across several accommodation sites
* Support reception, housekeeping, and maintenance supervisors
* Ensure alignment of processes and service standards
* Adjust staffing levels and scheduling to meet seasonal demand
* Conduct regular site and room inspections
Guest Experience & Service Delivery:
* Champion high service standards for all guests and residents
* Manage escalated guest issues, feedback, and incidents
* Maintain accurate daily logs and reporting to senior management
Process, Systems & Compliance:
* Drive process improvements and SOP development
* Ensure compliance with H&S, GDPR, and internal policies
* Oversee facilities and maintenance issue resolution
People Management:
* Assist with recruitment, induction, and training of staff
* Manage rotas, attendance, and performance tracking
* Support team leads with ongoing coaching and development
Communication & Coordination:
* Lead staff briefings and contribute to senior meetings
* Liaise with internal departments and external partners for seamless service
* Foster a positive, collaborative team culture
Safety & Security:
* Promote strong safety and emergency protocols
* Monitor access, security, and cash handling procedures
* Address and report hazards or incidents as required
About You:
* 5+ years' experience in hospitality, accommodation or facilities operations
* Proven leadership in a multi-site or complex environment
* Strong organisational and communication skills
* Financial awareness and operational problem-solving mindset
* Flexible, solutions-focused and guest-oriented
* Familiarity with accommodation systems
Ready to take the next step in your operations career? Join a fast-paced, people-focused environment where no two days are the same. Apply now to find out more about this exciting opportunity!
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