Job Title: Community Operations Analyst
Role Overview
Our company is seeking a talented and empathetic individual to fill the role of Community Operations Analyst. This position will involve assisting our client's community by resolving inquiries in a timely and accurate manner.
Key Responsibilities:
* Assist our client's community by resolving inquiries in a timely and accurate manner
* Become knowledgeable about client's products and community standards
* Make well-balanced decisions and be an effective advocate for our community
* Develop strong interpersonal skills, verbal and written communication skills, and most importantly empathy
* Display a strong bias to doing what's right
* Investigate and resolve issues that are reported on client's platform such as requests for account support and reports of potentially abusive content
* Respond to user inquiries with high quality, speed, empathy, and accuracy
* Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users
* Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site
* Enforce clients' Terms of Use by carefully monitoring reports of abuse on the site
* Review the reported content within agreed turnaround times and standards of quality
* Identify inefficiencies in workflows and suggest solutions
* Recognize trends and patterns and escalate issues outside the company policy to the global team
About You:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment
* High adaptability and positive approach to challenges
* Ability to make decisions
* Ability to solve problems
* Effective Time management & Prioritization skills
* Ability to work as part of a team
* Ability to consistently hit KPIs on time
Essential Competencies:
* Fluent in English
* Cultural understanding of the market
* Experience in working in an office environment is preferable
* Extremely reliable, consistent, and hard-working
* Passion for ensuring a positive, safe user experience
* Flexible in working in a faced paced environment with different projects to work on
* Ability to learn new information in a short period of time
* Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European)
Benefits:
* Meals provided onsite during shift hours
* Health Care
* Extensive Training & Development
* Free access to Group Scheme website
* Free access to 24-hour Employee Assistance Programme (EAP)
* Free access to Wellness Programme
* Tax Saver Scheme
* Bike to Work Scheme
Equal Opportunity Employers:
We champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.