OverviewIn our world things change by the millisecond. We build the technology that creates amazing moments and better connects our customers. Ready to play your part? Join us and Be Phenomenal. Working towards the same shared goal of better connectivity, our tech teams enjoy a high degree of freedom. We love hearing ideas and seeing them come to life. With great resources, you’ll get to be part of a team at the foundations of the transformation of our business. Who knows what the next innovation will be? That’s what makes a career at Three so exciting.Since we set foot in Ireland, we’ve done things differently. Investing in infrastructure, we built a network that now connects 2.2 million customers nationwide, carrying more data than all alternative telecommunications providers combined. We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better connected life. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.Join us as aIP Operations EngineerThree Ireland is looking for a highly motivated and experienced IP engineer to join their IP Operations Back Office team. The IP Operations Back Office team integrates into a wider IP Network team comprised of IP Operations Front Office, IP Design, IP Performance, IP Service Delivery, and IP Change Management, to deliver best practice IP network solutions/changes at Three Ireland.The overall goal for the IP Network team is to achieve efficient, high quality and cost-effective delivery, while maintaining network stability and meeting growth and performance demands. We also continuously and proactively implement the necessary measures to maintain a secure and stable IP network to mitigate risks of service outage on our critical business services.The IP Operations Back Office team is made up of highly skilled IP engineers, IP technical leads and an IP Change Manager/Co-ordinator. The responsibilities of the team include implementing all IP network changes (low, medium, high risk) on the Three Ireland IP network whether derived from BAU, project or incident. Depending on the complexity and/or risk of service impact, changes are scheduled either within or outside of normal working hours. Preventative maintenance, lifecycle management, security and continuous service improvement measures are also very important activities for IP Operations to maintain IP network stability.IP Back Office Operations provide a 24/7 on-call service for P1/P2 incidents which are governed by a separate Incident Management team. IP Front Office Operations provide monitoring and level 1 support with IP Back Office Operations providing level 2 advanced troubleshooting and the ability to escalate to level 3 vendor support as required.Responsibilities include analyzing/troubleshooting network faults and conducting effective and timely fault resolution, ensuring adherence to key SLAs, providing on-call cover both within and outside business hours to manage major incidents/faults, BAU and problem ticket resolution, participating in deep dive investigations and priority escalations (e.g., latency, MTU, speed test performance), supporting continuous and proactive security and stability measures, performing regular failover/resilience testing and audit/cleanup activities, planning/deploying routine preventive and corrective maintenance changes, preparing deployment plans and implementing changes on the IP Network, and working closely with the IP Design team and IP Performance Consultant on Operational input for project and performance documentation.What else it involvesFTR implementation through effective testing & peer reviewingEnsure effective monitoring through appropriate KPIs has been implementedProduce and maintain high quality reference documentation including topology diagramsParticipate in decommissioning activities that will allow obsolete IP configs, firewall rules, switch interfaces and IP devices to be disabled/removedContributing to operational readiness review (ORR) for acceptance into Operational serviceEngaging technical vendors for fault fixing to ensure cases are raised with the appropriate priority to ensure timely updates, root causes and resolutions in line with contracted SLAsWorking closely with the InfoSec Team to ensure the IP Operations deliverables meet the Security PolicyEnsuring that EOL (End of Life) risks are accurately represented and maintained in the IP Risk RegisterRemaining abreast of current and emerging industry trends and best practices; identifying opportunities for operational efficiencies and make recommendations for improvements. Fostering a strong working relationship with IP Operations Front Office, IP Design, IP Performance, and other operational and design teams (IT, Core, RAN, Service Delivery, Data Centre)Acting as a role model and providing direction and leadership to other engineers within the IP Operations Back Office TeamDrive technical workshops and knowledge transfer sessions to socialise IP changes, solutions, and innovations to the IP Networks TeamsThe skills we are looking forA Degree in Computer Science or Engineering and/or a minimum of 4 years of proven experience within a Telco or Service Provider environmentCCNP or higher qualification. Must have a strong Cisco and/or Juniper background with LAN/VXLAN/WAN/SDWAN/WIFI experienceProven experience with Security solutions such as Firewall, IDS/IPS, URL Filtering is preferrableMust have proven experience of L2/L3 protocols and technologies, such as MPLS, IoT, BGP, OSPF, RIP, IPSec, VoIP, VXLAN, QoS, 802.1Q/QinQ, MTU, Ethernet, xDSL, Wireless Leased lines, Cellular technologies 3G/4G/5G and Overlay solutions (SDWAN)Experience in load balancing technologiesExperience in scripting, e.g., Python, API development and Git workflows, along with hands-on knowledge of Configuration Management and deployment tools such as AnsibleExperience with Cloud solutions such as AWS and/or AZURE beneficialStrong operational awareness and understanding of the impact of network change on the Customer baseProven experience of delivering small/medium IP network solutions.Ability to work efficiently as a team player and contribute to team effectivenessExperience in presenting to both technical and non-technical audiencesOutstanding relationship management skills with an ability and willingness to work with, spearhead and influence people at all levels across the organisationHighly motivated candidate who is willing to go the extra mile to achieve high quality outcomesHigh level of flexibility, willingness to learn and develop both alone and as part of a teamBenefits of Working at ThreeFlexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (2/3 days per week office based). Please see job description for the office location of this roleCompetitive salary, annual performance bonus & pension contribution25 days holidays plus 2.5 company daysAnnual Leave buy or sell (buy or sell up to 5 days AL each year)Healthcare Insurance through our flexible benefits programmeLife assurance, phone & laptop, subsidized canteenAccess to learning & development tools such as LinkedIn LearningFree on-site parkingYou may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careersThree Ireland is proud to be an equal opportunities employer. If you do not ‘tick every box’ in the job description above, there are likely other valuable attributes and skills you have that would make you a great fit for the team. If you feel this role is for you, then please apply! We are committed to equal employment and growing a diverse workforce.We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status or membership of the traveler community, and we want our teams to reflect this!If you require reasonable adjustments at interview, please let us know when scheduling your interview, or alternatively please email recruitment.support@three.ie
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