Job Title: Service Manager
We are seeking a skilled and experienced Service Manager to oversee all aspects of Customer Service operations. The successful candidate will be responsible for coordinating job planning, scheduling, and administrative support for site engineers across the Island of Ireland.
The ideal candidate will have strong communication, organisational, and interpersonal abilities, with proven experience in customer engagement and technical coordination. They will be able to prioritise tasks, communicate effectively with technicians and engineers, and demonstrate initiative, precision, and a commitment to meeting deadlines and targets.
This is a permanent, full-time role that requires a minimum of 35 years' experience in a similar or related role. A third-level qualification is preferred but not mandatory.
Main Responsibilities:
* Oversee all aspects of Customer Service operations
* Coordinate job planning, scheduling, and administrative support for site engineers
* Administer and manage service and project workflows using IT systems
* Ensure compliance with Health & Safety regulations
* Supervise the completion and delivery of service documentation
* Perform general administrative duties
* Collaborate effectively with Service and Sales teams
* Manage and maintain relationships with key customer accounts
* Provide technical guidance and support to field engineers and clients
Requirements:
* Strong communication, organisational, and interpersonal abilities
* Proven experience in customer engagement and technical coordination
* Ability to prioritise tasks and communicate effectively with technicians and engineers
* Energetic, adaptable, and personable approach to work
* Demonstrates initiative, precision, and a commitment to meeting deadlines and targets
* Capable of leading and motivating individuals and teams
* Collaborative team player with excellent multitasking skills
* Skilled in problem-solving and decision-making
* Open to ongoing professional development and relevant training
* Proficient in IT systems
Preferred Qualifications:
* Third-level qualification
Benefits:
* This is a permanent, full-time role
* A minimum of 35 years' experience in a similar or related role is required