Job Title: Store Operations Manager
This role supports the Store Manager in the day-to-day running of a store.
Key Responsibilities:
* Take full accountability for the store when the Store Manager is not present
* Be the go-to person for all colleagues for their day-to-day queries in the absence of their Line Manager
* Lead communication in the store and create an environment of two-way communication
* Understand the Big 6 for the store and lead the team to deliver the targets
* Coach and manage colleagues to enable them to deliver daily priorities and be in the right place at the right time to meet customer needs
* Review reports and systems to enable you to deliver the right improvements for customers and colleagues
A role model for colleagues, living the company values, leading the replenishment teams to deliver better availability, merchandising and shelf edge standards, creating an inspiring and welcoming working environment for customers and colleagues.
We are looking for a Store Operations Manager who has previous retail management experience, a passion for working with people and customers, the ability to lead and manage teams, to be flexible in the way they think to make decisions and handle change, to effectively organise, prioritise, and handle multiple tasks and deadlines simultaneously, and a proven ability to resolve a wide range of issues in creative ways.
We pride ourselves on our inclusive culture where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated. We celebrate diversity and recognise the value and opportunity it brings. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
We know life looks different for each of us. That's why we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.