You will work on the phones in a busy healthcare setting.This role focuses on patients.You book appointments.You answer questions.You stay calm, professional, and helpful all day.Ask yourself: do you enjoy supporting people directly when they need clarity and reassurance?What you will doAnswer patient calls and handle enquiriesBook and manage patient appointments accuratelyProvide clear information about services and next stepsDeal with questions and concerns with care and professionalismUpdate patient records and keep systems accurateWork closely with the wider team to ensure smooth schedulingWhat we need from youExperience in healthcare or patient-facing roles is preferredConfidence on the phone in a fast-paced environmentStrong attention to detail when booking appointmentsClear, friendly communicationCalm problem-solving when schedules changeStrong organisation and ability to manage high call volumesComfort using Microsoft Office and learning new systemsOur commitmentWe strive to foster an open and inclusive environmentWe welcome applications from individuals of all backgroundsWe aim to provide an accessible interview process for every candidateIf you require additional support or accommodations to attend an interview, please reach outAbout usMedical Optics is a modern ophthalmology practice with clinics in Fairview, Dublin and Bray, Co. Wicklow.Our experienced team of ophthalmologists and optometrists provides personalised care for every patient.We use advanced technology including OCT scanning, retinal imaging, and laser treatment equipment.We also carry out minor procedures on site in a safe, high-standard clinical environment.We are planning a major expansion, with two new clinic locations opening soon.This means real career progression for you as the team grows.Job Types: Full-time, PermanentPay: €28,000.00-€32,000.00 per yearBenefits:Bike to work schemeOn-site parkingWork from homeExperience:Patient care: 2 years (required)Language:English (required)Work authorisation:Ireland (required)Work Location: In person