Global Network Management Customer Adaptation Expert
Our team is leading the charge in defining and fostering services business and support for Ericsson Market Area (MA) customer engagements & software deliveries above and beyond standard capabilities.
The team drives service development, industrialization, and provides key competence in customer delivery engagements implemented with offshore teams on customer requests.
We are opening a position for an Experienced Software Developer to join and strengthen expertise on customer built software services around the Ericsson Network Management suite.
The primary task of the role is crafting and delivering customer adaptations with a focus on new solutions and critical customer engagements on products including Ericsson Network Management products; Ericsson Network Manager (ENM) and Ericsson Intelligent Controller (EIC).
This includes supporting automation of delivery processes and pipelines, CI/CD. And as such, you would be expected to support definition and execution of agile processes for designing, delivering, and maintaining/supporting software as well as technical sales and effort estimations.
It is crucial for our team members to make a direct impact on how customers perceive our solutions and have insight into business outcomes of our activities. You will be part of evolving our offerings in an area where we see strong momentum for software driven service delivery business in the coming years.
Our team works with a strong emphasis on transparency, inclusion, trust, and team success. Therefore, we are looking for individuals who like to contribute to the team within such dynamics, where tasks can change dynamically for the greater good of our business.
Within the team, there will be great development possibilities in a diverse work environment within a multi-skilled team connected to both the global market and development organizations.
As such, the role provides entry point to the latest functionality and techniques Ericsson offers in Network Management.
You will cooperate and communicate in an international environment, both with colleagues internally and customers and suppliers to Ericsson.
Occasional travel worldwide may be required for internal or customer activities.
As one of our key developers, your involvement in end-to-end activities in most things we do, from product reviews to customer deliveries and asset creation is key. It requires good analytical and technical skills, communication skills, and a strong personal drive and demeanor to learn.
Key Responsibilities:
* Support pre-sales activities, including identifying customer opportunities and needs as well as performing pre-studies and commercial offerings to customers
* Craft solution designs and configurations in customer networks
* Drive implementation process and develop customer adaptations
* Support strategy and new service development activities
* Lead remote and on-site customer deliveries
* Support identify and drive product/solution and serviceability improvements and requirements towards Ericsson product units and services teams
Core Professional Experience & Qualifications:
* Software solutioning and design experience (work package definition, solution design, testing, etc.) in some or several of the used languages, tools, and protocols such as:
o Java SE/EE and Python, including multithreaded/process and distributed systems
o Experience of Web Design (JavaScript, NodeJS)
o Cloud native architecture, containers, K8s, Docker, Micro Services
o SNMP/REST/NetConf/CORBA/Kafka
o GitLab/GitRunner
o Security scanning e.g., Sonarcube
o Software artifact repository e.g., JFrog
o Linux
* Knowledge and experience in automation, AI/ML, agile ways of working, software engineering principles, and process transformation
* Ability to drive work in a structured & proactive manner, with good communicate skills verbally and in writing, focusing on explaining technical solution to different stakeholders on their level
* Collaborative, team-player with ability to work across domains, in teams, across geographies, and cultures. Ability to build effective relationships and excellent social, communication, and consultative skills
* Innovative and problem-solving demeanor with a desire to drive continuous improvements technically keeping an open mind to seeing the opportunity in change and always challenge us to improve