About the RoleClune Tech is a world-leading provider of international taxation, finance, and fulfilment services to clients in over 100 countries ranging from blue-chip financial service companies to individual investors & cross-border workers.Sprintax, part of Clune Tech, is a web-based tax return preparation software that provides a number of tax related services to non-residents in the United States. We help thousands of international visitors such as students, scholars, teachers, trainees, researchers, work and travel participants and other foreign individuals that are temporary in the United States each year with the preparation of their tax return.Head of Quality defines and leads the Quality Assurance function for our fintech products, ensuring rigorous Manual QA governance while designing, implementing, and scaling Automation QA processes. The role is accountable for risk-based test strategy, test design standards, release quality gates, and the selection and adoption of automation frameworks and tooling integrated into CI/CD. Partnering with Engineering, Product, and Compliance, the Head of Quality safeguards release reliability, regulatory alignment and delivery velocity across payments and tax workflows, while developing the capabilities and performance of the QA organization.What you’llOwn QA strategy & governance: test pyramid, entry/exit criteria, Definition of Done, risk-based coverManual QA excellence: standards for test case design, exploratory testing, boundary/negative testing, regression deAutomation QA processes: architecture, toolchain, coding standards, CI/CD integration, coverage targets, reportPeople leadership: team structure, hiring, coaching, performance management, career paEnvironments & test data: stability, masking, seeding, payment/tax sandbox orchestratQuality metrics & reporting: release readiness dashboards, defect analytics, post-release heaCompliance alignment: QA controls supporting PCI-DSS-relevant changes and secure SDLC practiResponsibilitiesEstablish and maintain a risk-based test strategy for core flows (authentication, KYC, payments, refunds, reconciliation, tax fi)Elevate Manual QA practices: define playbooks, review cadences, sampling plans, monthly calibraLead the Automation QA processes for API, UI, and integration layers; manage architecture, coding standards, reIntegrate automated suites into CI/CD (e.g., GitHub Actions/Azure DevOps), enabling fast, reliable qualityDefine and manage test data and environment strategies with DevOps to reduce flakiness and cycle timePartner with Product/Engineering to translate acceptance criteria into testable conditions; oversee UAT readiness and release go/no-goLead root-cause analysis for escaped defects; drive corrective and preventive actions (CAPA) to clTrack and communicate quality KPIs to stakeholders; provide clear, decision-oriented release readiness reCollaborate with InfoSec/Compliance on QA aspects of PCI-DSS and secure change managBuild a learning culture: mentoring, guilds, brown-bag sessions; upskill Manual QAs to contribute to automation where appropRequirements5+ years in QA for products, including 3+ years leading QA teamsDeep Manual QA expertise (test design techniques, exploratory testing, regression strategy) and proven ownership of Automation QA processes (API/UI/integration)Hands-on experience integrating automated testing into CI/CD and managing flaky tests at scaleSolid understanding of web services, databases, and observability; able to triage with engineers (read logs/stack traces, write basic SQL)Track record of improving defect leakage, regression cycle time, and release stExcellent stakeholder management and communication (EnglPayment-Specific Requirements (B2+)Referred: Payment’s domain (card flows, 3-D Secure, chargebacks) and awareness of PCI-DSS implications for testingExperience with common tools/frameworks (Playwright/Cypress/Selenium, REST-assured/Postman, pytest/JUnit, Allure/Extent, k6 /JMeter)Exposure to performance, reliability, and security testing partnering with specFamiliarity with Azure Devops, TestRail, feature flags, trunk-based development, and monitoring (Grafana /Sentry)BenefitsCompetitive pensionFlexible Working Policy with remote and office optionsCompetitive annual leave and additional leaves including IVF, compassion, marriage, maternity and paterEmployee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per yearService Benefit Milestone Recognition ProgrammeProfessional & Personal Development Rewards & RecognitionEmployee Wellbeing Programme, CluEqual Opportunity Employer – Sprintax is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.
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