We are looking for Service Desk Engineers, who are keen to learn and get exposure to a variety of different technologies, to join our talented team.
The role involves dealing with IT support requests over the phone and by email, as well as field work at our clients' locations. This is the ideal role for those who love being part of a great team, enjoy helping clients, excel at solving problems and are adamant at keeping everything in order by following the rights processes.
If you have a fun personality, are client-focused, possess an analytical mind and are eager to learn new technologies, then this is the job for you.
Who is Spector?
Spector was established in 2002 to deliver high-quality rapid response IT services to a market that was hungry for better service. We have always adopted a Win/Win ethos for our staff and clients and truly believe in the power of technology to ignite business success.
Today, our services have evolved to deliver market-leading solutions in cyber security, IT outsourcing and business continuity with a strong focus on IT Risk management.
What is Spector's Vision?
While our core product is managing business technology, we believe that people come first. We help protect people and business technology using cutting edge technologies. This allows our clients to nurture their businesses and thrive without the fear of cyber-attack or operational downtime.
Whether it is client staff members with a simple issue or a business-critical issue for a CEO, we put ourselves in the shoes of that person and own that issue until the optimal outcome is achieved. It is this clarity of focus that drives our high client retention rates and attracts the right type of customer to us.
Responsibilities
* Work closely with our clients and the rest of the ServiceDesk team to deliver high quality technical and customer service as part of the Spector and ITIL Framework.
* Provide remote phone and email support to users and solve incidents to minimise system down-time and loss of productivity
* Use our ticketing system to clearly update customer incidents and requests
* Complete basic / standard requests for PCs/Laptops, Office365, multifunction devices, user accounts and other ICT systems in line with defined Service Level Agreements.
* Maintain clear and efficient communication with management and customers at all times
* Meeting individual and team Key Performance Indicators
* Contribute to the development of reference/training materials to assist the team through maintenance of documentation on system configurations and technical processes
Requirements
Above all we are looking for a candidate that has:
* Problem solving and active-listening skills
* Good written and verbal communication skills
* 3rd Level Diploma/Degree
* Any work experience in a related customer service role would be considered an asset
* Industry certifications (e.g. MCSA, CCNA, N+, A) or knowledge about server, office365 and azure technologies will considered as asset