Job Opportunity:
We are seeking a highly skilled and motivated individual to join our team as a Returns Agent. This is an exciting opportunity to work in a fast-paced environment where the customer is at the centre of everything we do.
The successful candidate will be responsible for providing world-class customer-facing service at every stage of the rental process, including working in our car parks to assist customers at the beginning and end of their Europcar experience.
As a key member of our team, you will work closely with all staff to ensure customers receive and return their vehicles in a timely manner. You will also be responsible for ensuring the continued excellence in customer service and damage standards, and achievement of all KPIs in these areas.
To be successful in this role, you will need to have excellent communication and face-to-face interpersonal skills, as well as the ability to work as part of a team in a fast-paced environment. You will also need to be flexible in your working hours, including availability during the day, evenings and weekends.
The ideal candidate will possess a full clean B driving licence held for a minimum of 2 years, and previous car rental/sales experience is desirable but not essential (training will be provided).
Key Responsibilities:
• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
• Ensure the continued excellence in customer service and damage standards, and achievement of all KPIs in these areas.
• Ensure all administration is completed accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.
• Ensuring cars that are due service or repair are sent aside for maintenance.
• Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.
• Communicate regularly with our damages department with any queries related to new damage found.
• Adhere to all company policies, procedures, and safety guidelines.
• Responsible for own health and safety and that of other work colleagues.
Benefits:
• Competitive Salary
• Starting 29 holidays (including bank holidays), increasing with length of service
• Monthly uncapped commission
• Medical refund scheme
• Enhanced statutory sick pay
• 1.5% employer matched Pension scheme
• Enhanced Maternity and Paternity benefits
• Access to Hubex benefits and discounts platform
• Life Assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme