Director of IT Operations & Strategy
We seek a visionary leader to drive the development and implementation of internal and client-facing tools in a fast-paced, tech-driven environment.
Main Responsibilities:
* Develop and refine the internal toolset to enhance efficiency and productivity
* Act as product owner for key third-party platforms offered to clients
* Lead AI and automation initiatives across departments
* Maintain system-wide compliance with security and data protection standards
* Contribute to operational standards and continuous improvement efforts
Required Skills:
* Experience in an MSP environment
* Proven ability to manage and optimise IT platforms and SaaS ecosystems
* Strong knowledge of automation tools
* Familiarity with AI applications in business operations
* Hands-on experience with security frameworks and governance
* Strong communication, documentation, and project management skills
Bonus Requirements:
* Knowledge of Kaseya/Datto, or relevant certifications (CISSP, ITIL)