My client a leading Saas company, seek to hire a Customer Success Manager.
This role will suit someone coming from a technical or a SaaS customer account/service background.
Responsibilities On-boarding new clients.
Ensuring a smooth on-boarding process.
Reviewing product usage.
Decreasing customer churn.
Provide feedback on how to be use the software.
Customer communications.
Identify up-selling opportunities.
Requirements 2 years experienced in technical or a SaaS customer account/service role.
Skills: Customer Support Onboarding customer success account management