Overview
At Coinbase, our mission is to increase economic freedom in the world. We are building the emerging onchain platform and the future global financial system. We seek a candidate who is passionate about our mission, crypto and blockchain technology, and who wants to leave a meaningful impact by solving the company’s hardest problems. Our work culture is intense and collaborative; in-person participation is required throughout the year with team and company-wide offsites.
Position: Enhanced Due Diligence (EDD) Analyst. You will perform due diligence on retail high risk customers, including enhanced due diligence for new onboarding cases, trigger events, and periodic refreshes. You will analyze customer information, follow defined processes, and summarize findings to recommend next steps.
What you’ll be doing (job duties)
* Conduct clear and concise requests for information (RFI) to customers to obtain information/documentation required to fulfill EDD
* Understand and interpret customer conversations, including how to request EDD information, address customer concerns, and optimize the customer experience
* Perform internal and external research to build the customer risk profile (e.g., geographic location, employment verification, Source of Funds, Source of Wealth, Negative News/PEP/Sanctions, and other pertinent information)
* Keep key stakeholders informed on bottlenecks within the EDD process
* Identify and recommend process and policy improvements to increase efficiency and accuracy
* Strong planning skills; able to manage multiple priorities and tasks
* Results-focused; pursue opportunities and solutions despite obstacles and optimize tasks
* Strong problem-solving and analytical skills; apply past lessons to current situations
* Takes initiative and can operate independently
What we look for in you (job requirements)
* Minimum of 2 years of relevant experience in financial services, crypto, investigations, legal, or tech, with a focus on EDD, KYC, compliance, or regulatory matters
* Ability to understand CDD and EDD requirements for individual customers and collect requirements per internal policies and workflow guides
* Strong interpersonal, analytical, and written/spoken communication skills
* Experience with Google Sheets/Docs, Excel, Word
* Flexible and adaptable to a fast-paced, high-growth environment
* Willingness to support in a 24/7 environment
* High level of attention to detail
Nice to haves
* Professional AML or Fraud certification (e.g., CAMS, CFCS, CFE)
* Experience in project management, analytics, or vendor management
* Advanced degree in business, finance, or CX
* Proficiency with Google apps, JIRA, Hummingbird, and Salesforce Service Cloud
* Experience collaborating with external outsourcing partners
Position ID: G2721
Pay Transparency: The target annual salary range is provided below. Full-time offers include target bonus, target equity, and benefits (medical, dental, vision).
Pay Range: €56,700 EUR
Equal Opportunity and Privacy
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender identity, or any other basis protected by law. Coinbase participates in the E-Verify program where required.
Coinbase also provides reasonable accommodations to individuals with disabilities for the employment process. If you need an accommodation, please contact accommodations@coinbase.com.
Global Data Privacy Notice for Job Candidates and Applicants: Depending on location, GDPR and CCPA may regulate data processing. By submitting your application, you consent to data processing as described in our notice. For US applicants, submitting your application may indicate agreement to arbitration for disputes as outlined.
AI Disclosure: For select roles, Coinbase pilots an AI tool for initial screening interviews and transcript/notes handling. A human recruiter reviews responses to assess qualifications. The pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. For accommodations due to disability, contact accommodations@coinbase.com.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Legal
Industries
* Technology, Information and Internet
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