Audi Naas is currently welcoming applications for the role of Trainee Service Advisor to join our Aftersales team in Naas. We are seeking a highly motivated individual with strong customer service and communication skills who is eager to develop their career with one of Ireland's premier motor retailers.The successful candidate will receive in-depth training in all aspects of the service process and will become an integral part of our Aftersales Team. This is a demanding role, requiring a team-oriented, customer-focused, and process-driven individual.Key Responsibilities:Provide customers with systematic, professional support throughout all stages of the service process to enhance satisfaction and build long-term loyalty.Commit to achieving targets and goals set by the Service Management Team.Ensure the service department delivers exceptional customer experiences.Handle customer service and repair enquiries efficiently and courteously, both by phone and at service reception.Manage workshop availability and service bookings to maximise efficiency.Manage customer appointments, including follow-ups where required.Deliver high levels of customer satisfaction and retention, with a strong focus on First-Time Fix.Maintain a positive and professional approach that encourages exceptional customer service.Achieve consistently high standards and high levels of customer satisfaction.Person Specification:Experience in a customer service environment, demonstrating a strong commitment to exceptional service.Prior experience in a similar role within the Motor Industry would be a distinct advantage.A strong desire to succeed in a busy and demanding environment.Proven work ethic with excellent organisational skills and the ability to work well as part of a team.Warm, friendly personality with a professional and corporate image, both in person and over the phone.Excellent communication and interpersonal skills.A disciplined approach to following structured processes from start to finish.Key Competencies:Fluent in written and spoken English.High levels of computer literacyAbility to remain calm and professional in high-pressure situations.High level of attention to detail and accuracy.Strong time management and prioritisation skills.Strong administrative and documentation skills.Ability to build rapport quickly with customers and colleagues.Commitment to continuous improvement and personal development.Strong follow-through and accountability for customer outcomes.Ability to work to deadlines in a fast-paced environment.Knowledge of ADP Kerridge would be a distinct advantage.Full, clean driving licence required.Job Type: Full-timePay: From €29,500.00 per yearBenefits:Bike to work schemeCompany eventsEmployee assistance programEmployee discountOn-site parkingSick payApplication question(s):Please tell us why we should consider you for this position.Education:Leaving Certificate (required)Experience:Customer Service: 1 year (required)Licence/Certification:Drivers Licence (required)Work authorisation:Ireland (required)Work Location: On the road