As a seasoned Service Operations Director, you will oversee the strategic development and execution of our Engineering Service Team in County Kerry.
Key Responsibilities:
* Drive excellence in customer service, performance, and compliance through proactive management of service-related processes.
* Nurture key client relationships, identifying and delivering tailored solutions that meet their unique needs.
* Lead service delivery performance improvement initiatives, ensuring seamless alignment with customer expectations and driving future demand.
* Oversee the implementation of service enhancements, guaranteeing timely and budget-friendly action.
* Foster a positive work environment, focusing on staff recruitment, retention, performance evaluations, training, and mentorship.
Requirements:
* Engineering or business degree.
* A minimum of 2+ years' experience in leading services teams within the Engineering, IT, Service, or Medical Devices industries.
* Strong leadership skills.