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Our Mission is toset the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with an innovative, personalised and premiumexperience at every stage of their journey to build lasting relationships, commitment and trustfor the road ahead. We are Frank Keane Volkswagen.
Frank Keane Volkswagen Sandyford are now inviting applications for a customer-centric Showroom Hostwith an immediate start. We are conveniently located in Sandyford Business Park and have a state-of-the-art showroom with the highest specification fit-out for our staff and customers.
As a Host, you will have excellent interpersonal skills as you will be responsible for meeting and greeting all customers. You will manage various customers at any one time and ensure each customer has a positive and enjoyable experience.
This role would be ideal for someone with a strong Customer Service background who enjoys giving exceptional experiences on a consistent basis.
About The Role
Ensuring customers looking to speak with a Sales Executive are introduced to one promptly and professionally.
Offer customers refreshments and make them feel welcome
Help Aftersales Department customers with their check-in for servicing.
Deliver excellent customer experience at all times
Be the first point of contact for any issue or questions
Help with ad hoc duties and tasks
Meet and greet customers and introduce yourself as the Host
Assess when to engage with customers and understand when to leave them to browse
About You
Previous experience in a customer service environment such as retail, hotel or hospitality front of house.
Can handle a busy workload and deliver on commitments made
Understand the customer journey and deliver the best service possible
Take great care and pride in your work and deliver a customer experience in keeping with Frank Keane Group Values.
Be confident with customers face-to-face and over the phone
Work efficiently under pressure
Skills
Customer Service, Front of house Customer Facing Customer Journey First Impressions Receptionist welcome
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Design, Art/Creative, and Information Technology
* Industries
Retail
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