Job Title
- Centre Support Assistant
Responsible to
- Centre Manager
Location
- Dublin
Salary
- Competitive, to be discussed
BE Offices is an award-winning provider of flexible workspace in London and throughout the UK.
Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost-effective working environment for businesses of all sizes.
We are one of the oldest in our sector, established in ****, and have pioneered the advancement in service levels to our clients both in technological development and first-class personal service.
Our long list of awards a testament to our continual drive to support and develop our teams and provide the best service in our industry.
Our vision 'Together, we are building the business lifestyle that everyone wants'.
To assist in providing an outstanding service, we require a charismatic Centre Support Assistant.
You will be helping at our brand new Centre in Tower Hill, reporting to the Centre Manager.
This role provides assistance through both reception duties and administrative work, meaning you're a crucial part of our centre teams.
You'll be actively involved in all the centre support activities helping us to provide award-winning service.
You'll be dealing with clients every day, so professionalism is of the utmost importance.
We strive and succeed to be the best in our industry, previously winning various awards such as BCA's Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work For Top 100 for 7 consecutive years.
We are also Investors in People accredited.
If you can juggle tasks with a smile on your face and deliver great customer service, this role is for you.
Key Responsibilities and Accountabilities
To ensure that all meeting rooms, the management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
Assisting centre teams with community and client events
To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to the relevant clientele
To provide cover for the reception as and when required
To carry out administrative and clerical duties for clients as required, which may include filing, archiving, photocopying, collating, laminating, faxing, mailing, word processing, data entry and preparation of reports and other information
To process catering orders and meeting room requests made by clients
To deal with customer requests in a prompt and timely manner
Assisting the Centre Manager with Doughnut day and the daily distribution of fruit
To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
To book various chargeable services for clients, such as couriers and taxis
To issue and ensure receipt of swipe cards, keys, furniture, etc. to clients as and when required
To create and issue welcome packs for new clients
Role Related Development
To understand the principles of Health and Safety and Security procedures
To undergo project and research work as required for the Centre Manager
To support our Service Success Chain
Local area and basic product knowledge
Attend training to develop relevant knowledge and skills
Training and development to help you progress not only in the company, but as a person too
The above accountabilities are not exhaustive of your duties and may change over time.
As the Business expands, gradual changes may occur and result in the substitution of one role for another.
When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.
Personal Specification
Qualification and Education
GCSE's or above in Business Related Area – Essential
Experience
12 months customer-facing work experience, both face-to-face and telephone – Essential
Skills and Abilities
Proficient in word and Outlook – Essential
Excellent telephone communication skills – Essential
Face-to-Face customer service skills – Essential
Front of house management skills – Desirable
Work Requirements
Full time position working business hours Monday to Friday – Essential
Occasional irregular hours if required to meet business needs – Essential
Company Benefits
Annual Leave
· 20 days holiday plus bank holidays in your first year
· Paid day off for your Birthday
· Buy and sell up to 3 days' holiday or carry up to 3 days' unused annual leave to the subsequent year
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