Join to apply for the Web Sales Team Leader role at Currys plc.
Hybrid working model – Currys Head Office – Omni Centre – Santry, Dublin.
Permanent, Full Time, Grade 3. Salary up to €38,000 depending on experience plus benefits.
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000+ caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Role Overview
Our Web Operations Team Leader is responsible for ensuring a first-class experience for our customers from when they place their order online to delivery and after‑care support. The role involves running our web stores and driving KPI‑driven performance while fostering a culture of passion for customers and collaboration within the team.
Key Responsibilities
* Team supervision and management – play an integral role in the supervision and development of the Websales team, ensure productivity and accuracy of order processing is maintained. Support the Head of Ecommerce in the management and ensuring the continued strong performance of the team.
* Order fulfilment – owning and delivering an enriching experience for our customers and ensuring online orders are processed by the team inside SLA (Service Level Agreements).
* Customer service – dealing with all general correspondence and telephone-based duties ensuring speedy resolution in line with SLAs. Ensuring colleagues are doing the right thing for our customers.
* Ensuring the team are updating system records with customer updates, checking accuracy of daily activities and assisting with the day-to-day running of the Web Operations.
* Support with our web merchandising i.e. product updates and ensure any inaccuracies on our websites are reported and rectified immediately.
* Work closely with the Ecommerce, Commercial, Merchandising, Logistics (Dublin CSC) teams and UK contact centre to share insights and support with reports.
* Working with Microsoft Excel sheets, processing online payments and verifying payments through our system.
* Contacting customers via phone or e‑mail to confirm delivery dates or notify them of product availability.
* Managing the team roster and ensuring colleagues are carrying out their roles in a satisfactory manner, managing performance where necessary in conjunction with HR function.
Required Qualifications and Experience
* Experience managing a team – preferably within a contact centre environment.
* Results‑oriented, reporting and analysis skills.
* Proven coaching skills – lead by example and maintain a can‑do, positive attitude.
* Leaving Certificate.
* Attention to detail.
* Demonstrate a passion for customer service.
* Effective communication skills.
* Ability to work as part of a team.
* Competent in Microsoft Excel.
* Resilient and resourceful in a fast‑moving environment.
Why Join Us
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, ongoing training and skills for life. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. If you need additional assistance with your application, please email careers@currys.co.uk.
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