Job Description
The Platform Supervision and Investigations division plays a vital role in regulating digital services in Ireland, ensuring compliance with regulatory obligations, resolving issues, and handling user complaints. As an Assistant Director, you will be responsible for overseeing the progression of complaints and investigations, project planning, and leading teams to achieve key objectives.
The division is comprised of four supervisory teams, an Investigations team, and a Regulatory Operations team, which work together to determine regulatory strategy. You will collaborate with internal and external teams to develop and maintain complaint and investigative best practices.
Your mission as an Assistant Director is to understand the services and operations of regulated entities and hold them accountable. This includes monitoring compliance, resolving issues voluntarily when appropriate, handling user complaints, and taking formal compliance action when warranted.
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Key Responsibilities
* Responsibility for timely and efficient progression of complaints/investigatory cases allocated to the Platform Supervision & Investigations Division
* Project planning and management
* Leading the scoping of complaints work/investigation work, and administration
* Drafting case-related legal documentation including complaint/investigation letters, correspondence, case analysis, complaint decisions/investigation reports, and other supporting documentation
* Assisting in the collection and analysis of evidence, including drafting document requests
* Assisting team members in any litigation that may arise
* Contributing to complaint-handling processes and activities, including quality assurance and improvement
* Drafting of complaint-handling policies and procedures
* Reviewing legislation and advice to transform codes and rules into working processes
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Requirements
Essential Criteria
A relevant level 8 or above third-level qualification in law, regulation, compliance, or another demonstrably relevant discipline or equivalent professional experience.
At least 5 years of relevant work experience in conducting regulatory investigations, managing regulatory complaints, or risk management or trust and safety within the technology sector.
Desirable Criteria
Experience of procedural or administrative law.
Experience of working in a high-pressured professional legal service, regulatory compliance, or equivalent environment.
Relevant experience of implementation and/or knowledge of Irish and/or European legislation and policies concerning digital services.
Knowledge of technology firms' practices and procedures in relation to policy development and change, risk assessment, and mitigation.
Experience in trust and safety and policy enforcement within digital services.
Legal drafting skills, including reasoned decision making.
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Benefits
This position is offered on a Permanent basis, full-time, 35 hours per week. Annual Leave: 30 days per annum.
The role will be a hybrid role combining home and office working. Our current hybrid policy is 2 days in the office. The office is located at Shelbourne Buildings, Dublin 4.