About the job L1 IT Support Technician - Contract
On behalf of our client we are seeking an L1 IT Support Technician, to work on site at their offices near Wexford Town. This is a 11 month contract starting January 2026.
Skillset requirements:
* Dealing with incidents and service requests as defined by the Information Technology Infrastructure Library (ITIL) framework.
* Solving problems received from a variety of users, using IT services, e.g., staff, Board members, contractors, partners, etc., and confirming resolution.
* Ability to convert technical information into a non-technical language.
* Ability to be a team player who can manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure and ability to be a good communicator.
* Ability to organise work priorities and manage time effectively.
* Managing a high volume of calls and completing them within the agreed SLA.
* Managing the life cycle of each service request and escalating to the 2nd line support person.
* Creating, updating and implementation of best practices.
Key technologies:
* Microsoft Office 365
* Microsoft SharePoint 2016 / SharePoint online
* Microsoft SQL Server
* Windows 10 /11 Operating Systems
* Mobile Device Management Android Mobile OS configuration
Please note the following selection criteria:
* Candidates must have EU passport or Stamp 4 Visa.
* Candidates must have English as native language or a certificate under the Common European Framework of Reference for Languages at level C2 Mastery of Proficiency, or equivalent.
* The selected candidate will show commitment to achieving ITIL 4 foundation certification in first 4 months of role.
If you would like to be considered for the above role, please submit your CV with relevant certifications/degrees attached. Thank you.
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