We are seeking an experienced Service Advisor in Castlebar, Co. Mayo.
Responsibilities
* Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
* Organise workshop schedule for the day and liaise with the workshop controller / manager.
* Organise roster for the month ahead on-line.
* Review staff clockings and approve overtime by technicans.
* Understand customer’s needs and requirements and maintain strong relationship.
* Communicate with customers throughout the day.
* Take bookings for the service department.
* Advise customers of any additional work to be carried out.
* Invoice work upon completion.
* Explain work carried out via Jobcard write ups, over the phone or in person.
* Follow up with customers.
* Work closely with Warranty Manager.
* Work with the marketing associate with regard to promoting the workshop.
Requirements
* Excellent communication skills.
* Previous experience as a motor service advisor is an advantage. Experience in a different role within the motor industry will also be considered.
* Ideally have a technical understanding/background.
* Full, clean driving licence.
* Strong invoicing experience
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