OverviewFS Technology Consulting - Technical Delivery Lead - Channels and Mobile - Manager / Senior Manager • DublinEY is recruiting for a Technical Delivery Lead focusing on multi-channel customer engagement solutions within Financial Services Consulting (Channels and Mobile). Location: Dublin. Contract Type: Full Time - Permanent. Available for VISA Sponsorship: Yes.Your Key ResponsibilitiesLead the delivery of complex multi-channel technology solutions, ensuring alignment with business objectives and integrations across customer platforms.Manage the end-to-end delivery process from requirements gathering and solution design to development, testing, deployment, and post-launch support.Collaborate with cross-functional teams to define project scope, goals, and deliverables.Develop and maintain detailed project plans, including resource allocation, timelines, and budget tracking.Serve as the primary point of contact for project status, risk management, and issue resolution.Ensure best practices in project management, SDLC, and Agile methodologies.Facilitate communication between internal teams and external vendors or partners.Provide technical leadership and foster a culture of continuous improvement and innovation.Operate in a fast-paced, multi-vendor environment.Conduct regular project reviews and report progress to senior management and key stakeholders.Stay abreast of latest trends in customer solutions to inform strategic decisions.Qualifications & SkillsBachelor's or master’s degree in Computer Science, Information Technology, Business Administration, or related field.Minimum of 8 years in technology delivery, with at least 3 years in a leadership role managing multi-channel projects in a blue-chip consulting firm.Extensive experience with Salesforce, Microsoft platforms (e.g., Dynamics 365, Azure), EIS, and CRM systems.Strong project management skills; certifications such as PMP, PRINCE2, or Agile (e.g., Scrum Master, SAFe) are desirable.Experience in fast-paced, multi-vendor environments; ability to deliver business value and communicate it to senior stakeholders.Excellent problem-solving, analytical and decision-making abilities; strong communication and interpersonal skills.Stakeholder management and collaboration with development and testing teams to deliver high-quality solutions.Ability to manage multiple projects simultaneously with attention to detail and deadlines.Knowledge of data privacy and compliance requirements for multi-channel solutions.Domain AreasChannelsDigital platforms and CRMOpen and Core BankingInsurance and healthcareProductsSalesforce – Sales, Marketing, Health, Service, Analytics cloudsMicrosoft Dynamics 365 - Sales, Marketing, Health, Customer Service, Customer insight appsHubSpot CRMContent management solutionsTealium / other customer data platformsTools ExperienceMS Office, Visio, ProjectJira, ConfluenceSQL, XMLMS Visual StudioCollaboration and design toolsWhat We Look ForPassion for reaching full potential and excelling in careerEnergy, enthusiasm and courage to solve complex problems; enjoys varietyValues integrity, respect, teamwork, and inclusivenessWhat EY OffersEY provides a competitive total rewards package, flexible working options, and career development opportunities. The benefits include pension, health insurance, flexible leave, hybrid working, gym membership, travel support, parental leave, and other wellness programs. EY is committed to inclusion and diversity and offers accommodations in recruitment.About EYEY is a global leader delivering assurance, tax, transaction and advisory services. EY aims to build a better working world by providing training, opportunities, and creative freedom to its people. Inclusion and diversity are integral to EY’s culture.Important NoticesSome content includes generic job board notices; agency-related guidance and standard attribution are included as part of the postings. EY adheres to equal opportunity policies and offers flexible working arrangements where possible.
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