Responsibilities
Oversee the lifecycle of card products, from development and launch, to updates and discontinuation while ensuring that card products meet market demand, customer expectations, and regulatory requirements
Monitor card products performance and make recommendations for improvements or enhancements
Handle day-to-day operations related to card issuance, activation, and usage and managing the configuration and maintenance of card management systems and related software
Collaborate with card processing vendors, payment networks (e.g. Visa, Mastercard), and internal teams to ensure seamless operations
Provide support to internal teams and customers, regarding card-related queries and escalations
Ensure card products comply with local and international regulations, such as PSD2, AML/CFT, and PCI DSS
Liaise with third-party providers to manage relationships and service agreements and coordinate with vendors for new card designs, upgrades, or changes in card functionality
Lead and participate in projects related to new card product launches or system upgrades and coordinate cross-functional teams, including IT, compliance, and operations, for successful implementation
Prepare regular reports for senior management on the performance of card products and using data insights to identify trends and recommend strategies for growth or cost optimisation
Ensure card management systems are functioning correctly, including regular updates, and testing
Work with IT team to troubleshoot and resolve system issues related to card processing or functionality
Provide training to staff on card products, processes, and customer service techniques
Develop and maintain FAQs, troubleshooting guides, and training material for card-related services while ensuring team members are aware of updates or changes to card operations and policies
Track and analyse key metrics, such as card usage, transaction volumes, and customer satisfaction
Requirements
Bachelors degree in business administration, banking & finance, or a related field
Familiarity with card management systems, payment processing platforms, and regulatory compliance systems, especially within the electronic money services industry
Have a minimum of five (5) years experience in the financial services sector, including experience within the Card Issuing space which is a core requirement for this role
Ability to analyse data and trends for decision-making and reporting
Strong written and verbal communications skills for interacting with vendors, teams, and customers
Strong attention to detail with the capability to ensure accuracy in system configurations, reporting and compliance adherence
Knowledge of payments ecosystem – understanding of card networks, interchange fees, and payment gateways
Ability to work on his / her own initiative and as part of a team, and possesses strong interpersonal skills
Open to relocate to Malta since this position is full in office
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